Privacy Policy
Below is information on the purposes of personal data processing and its legal basis.
Sale and delivery of goods
(Legal basis for data processing – consent and legitimate interests)
Personal data is processed to ensure the operation of the online store, as well as the sale and delivery of goods to customers.
Additional personal information may be processed if you have created a profile registered in our online store. In this case, personal data related to previous purchases will be stored.
Reminder about an incomplete order in the online store
(Legal basis for data processing – consent and legitimate interests)
If you begin your order but do not complete it, we may send you a technical support email within 72 hours. The purpose of data processing is to ensure that you were not prevented from completing your order by technical issues that could have led to its cancellation.
Loyalty Programme
(Legal basis for data processing – consent and legitimate interests)
By joining our loyalty programme, you agree to the processing of your data, which is necessary to receive additional discounts and bonuses, as well as to create opportunities to win gifts for purchases.
To become a member of the Loyalty Programme, please review the programme terms and complete the form. For more information on data processing related to participation in the Loyalty Programme, see the "Loyalty Programme" section.
Email Newsletter
(Legal basis for data processing – consent and legitimate interests)
By receiving information about news and special offers, you agree to the processing of your email address and/or phone number required for sending relevant information. You may unsubscribe at any time by going to the "Newsletter Settings" section of your profile and clicking the "Subscribe to newsletter" link.
We would like to inform you that, in accordance with the law, we may send commercial messages without consent if an email address was obtained in the course of a transaction.
Contact Us
(Legal basis for data processing – consent and legitimate interests)
By contacting us, you agree to the processing of your name, email address, phone number, and any other information voluntarily provided. We may process your data for a maximum of 2 months from the date of receipt.
Data Retention Period
The duration of storage of your data depends on the purpose and legal basis of processing and is determined by:
The personal data retention period specified in the legislation of the Republic of Estonia and the European Union; The time required to exercise and protect our legitimate interests or those of others, including our legitimate interests; The time required to make purchases, carry out delivery, and store purchase information; The term of consent.
If you are a registered user, your purchase history may be stored for up to 5 years to provide access to information about your purchases.
Transfer of Personal Data to Third Parties
Personal data will only be sent to trusted third parties and only to the extent necessary. Data is transferred to third parties only for the following purposes:
Ensuring our core operations, including IT system maintenance; Providing services, including the transfer of data to service providers, banks, and payment service providers; Marketing activities, including marketing agencies and email marketing managers; For the enforcement of legislation or upon request from law enforcement authorities; To exercise or protect our legitimate interests, including the transfer of personal information to law enforcement authorities and lawyers.
Location of Personal Data Processing
Through the use of cookies, your data may be sent outside the EU/EEA if necessary for payment management or marketing purposes. Personal data will be transferred outside the EU/EEA in accordance with personal data protection requirements and necessary data security measures, for example, by concluding agreements with service providers under standard EU contractual clauses.
Your Obligations and Responsibilities
You are responsible for the accuracy of the information provided during registration and in your profile, and for the operations carried out in the online store www.iq-beauty.com, as well as for the consequences of providing false information, including but not limited to an incorrect delivery address or mobile phone number.
If your registration data has become accessible to third parties, you must notify us immediately.
Rights of www.iq-beauty.com users:
Your privacy is important to us, and we want your information to be stored in a transparent and understandable manner.
You have the right to:
- Receive information about the data we process;
- Request correction of your personal data;
- Withdraw prior consent;
- Object to data processing where legitimate interest applies;
- Request data deletion (right to be forgotten);
- Request restriction of data processing;
- Request data portability.
If you believe that we are violating your privacy laws when processing your data, please contact us directly. We believe we will be able to dispel any doubts, fulfil your requests, and correct any mistakes made.
If you are not satisfied with the solutions we offer or believe that our measures are insufficient, you have the right to lodge a complaint with the Data Protection Inspectorate of the Republic of Estonia (https://www.aki.ee).
www.iq-beauty.com reserves the right to change the privacy policy at any time. If you have any additional questions, please contact us: info@iq-beauty.com.