Product return and exchange
At IQ BEAUTY we value your trust and strive to make the purchasing process as comfortable as possible. If you have questions about the quality of the received product or need to return it, we are always ready to help find a solution.
How to contact us about returns?
For quick resolution of your issue, please use any convenient method:
By email:
IQbeauty.post@gmail.comBy phone:
+371 29 487 586Exchange and return conditions
Products from IQ BEAUTY online store can be returned or exchanged. Returns are made only at pickup points, and we cover all costs associated with return or exchange.
Non-returnable products
According to consumer protection legislation, the following categories of quality products are not subject to return or exchange:
Products with limited shelf life: Perishable goods requiring special storage conditions (e.g., temperature control).
Products with broken packaging: Products whose seal was broken after receipt. For sanitary reasons and health safety, opened products are not returnable.
Returnable products
According to consumer protection rules, the following quality products are subject to return and exchange:
High-quality products: products that have retained their consumer properties and marketable appearance.
Non-perishable products: products with long shelf life, not requiring special temperature conditions.
Full set: products whose shape, size or color does not meet customer expectations, provided the packaging is intact.
Requirements for returned products
For successful return or exchange, the product must meet the following criteria:
Marketable appearance: No damage, signs of use or mechanical impact.
Complete set: Presence of all factory seals, labels and accessories included in the set.
Documentary confirmation: Presence of a document confirming the fact and conditions of purchase in our store.
Please note: if the product is damaged, incomplete or its packaging is improperly broken, the online store reserves the right to refuse the return.
Claims for perishable goods
For certain product categories (e.g., probiotics or supplements requiring refrigeration), special conditions apply:
Claim deadline: if you have quality claims, you must contact us within 72 hours of receiving the order.
Photo documentation: to process the complaint, you must attach a high-quality photo of the product confirming the problem.
Failure to meet the deadline (72 hours) or absence of photo confirmation means quality claims for perishable goods will not be accepted.
Product responsibility
Before order delivery: the seller bears full responsibility for the safety, integrity and loss of goods.
After receiving the goods: once the goods are delivered to you, responsibility for its further condition transfers to the buyer.
Third-party delivery: if you choose a courier service or operator that is not a partner of our store, responsibility transfers to you when the order is handed over to your chosen carrier.
Refund
Refund terms: payment is made within 5 business days after return confirmation or decision on complaint.
Payment method: funds are returned to the bank account from which the order was paid.
Cash on delivery: if you paid for the order in cash or by card to the courier, you need to provide your bank account details to our manager for refund processing.